| Bathroom and Toilets |
- Bath and bath panel
- Taps
- Sinks and wash basins
- Toilets
- Shower Unit
- Floor Covering
- Wall Tiles
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- Toilet Seat
- Plugs and chains
- Shower Curtains and Rails
- Fittings that you have installed or accepted at start of your tenancy
- Replacement Shower Head and Hose
- Blocked sinks, toilets and drains
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| Kitchen |
- Units including worktop, door and draw fronts, carcase plinth and handles
- Taps
- Sinks
- Floor covering
- Wall Tiles
- Appliance repairs (Sheltered and homeless schemes only) where BMSDC has provided.
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- Plugs and chains
- Washing machine connections and fittings
- Repair/replacement of Tenant own ovens/hobs and white goods
- Fittings that you have installed or accepted at start of your tenancy
- Blocked sinks and drains
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| Heating |
- Oil Storage tanks
- Gas-fired systems with radiators
- Solid fuel system
- Electric storage heating system
- Any other system fitted by BMSDC
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- Oil Storage tanks - Tenant- ensure tank lid is fitted and secure at all times, also tenant responsibility to inform BMSDC if the oil tank becomes damaged or condition has decreased
- Any heating system supplied and fitted by tenant.
- Providing adequate fuel and power to service or repair the appliance
- Purchase and topping up of salt for water softener
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| Doors |
- Internal and external doors (not caused by tenant or tenant visitor damage)
- Outside locks (where a fault or defect has been identified)
- Fire Doors
- Door ironmongery (e.g. handles and hinges)
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- Internal and external doors, repair / replace including glass or any components damaged by tenant or visitors, or forced entry by Council or other agencies
- Doorbells, chains and name plates
- Keys including communal keys and fobs (lost or damaged)
- Replacement locks if keys lost
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| Electrical |
- Immersion heater
- Light fittings, switches, and sockets
- Wiring and circuits
- Smoke detectors fitted by BMSDC
- Fire Alarms fitted by BMSDC
- Co2 Sensors fitted by BMSDC
- Door entry systems
- Solar PV service of invertor and panels and review metering connections
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- Plugs and battery-operated smoke detectors fitted by you
- Light bulbs including fluorescent tubes and starters.
- Loss of power due to faulty electrical appliances
- Replacement batteries for battery operated smoke detectors and sensors
- Test smoke and Co2 detectors weekly
- Tenant responsibility to test the RCDRCBO (Circuit Breaker) button every quarter, these are located at the fuse board. See website for further details
- PV cleaning panels where possible
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| Plumbing |
- Drainage systems excludes blockages caused by misuse.
- Hot and cold water supply
- Clearing gutters and down pipes
- Clearing gullies
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- Bleeding radiators
- Resetting time clocks and programmers
- Keeping grates, grids, drains and gullies clean and clear
- Turn the water main stopcock off and back on 6 monthly to maintain correct operations in emergencies.
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| Damp & Mould |
- Responsible for responding and investigating to reports of Damp & Mould to establish cause and remedy any building defects.
- Following investigation, to undertake reasonable works to improve property performance where possible (Homes fit for habitation).
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- The removal of mould and mildew caused by inadequate heating and ventilation and/or condensation.
- Tenant responsible for ensuring natural ventilation, use of extractors fans in kitchen when cooking and bathroom when showering, maintain consistent heating temperature and clean condensation from windows regularly.
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| Structure |
- Roof
- Structural ceilings, floors and walls over 4mm wide
- Damp proof course
- Stairs and steps
- Brick sheds
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- Cracks in ceilings and walls less than 4mm wide
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| Chimney and fireplaces |
- Chimney and flue (enclosed)
- Chimney sweeping if there is an open fire.
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- Coal bunker
- Fireplace tiles
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| Windows |
- Window glass, sills, frames, catches and handles where not damaged by tenant or tenant visitors
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- Window glass, sills, frames, catches and handles where damage caused by tenant or tenant visitors.
- Window Cleaning
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| Fencing, gates, sheds, decking |
- Repair, maintain or replace fence or gate that divides tenant’s home from a public area. For example, if the fence forms a boundary to an amenity green, service road or an alleyway which would allow access to the back garden.
- Refer to our Fencing Policy
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- Repair, maintain or replace fence or gate that divides tenant’s home from their neighbours.
- Gates and fencing installed by tenant.
- Decking either installed by tenant or accepted when tenancy started.
- Fence will not be installed to separate front and rear gardens, or to keep pets, animals, children or persons in or out of gardens. Tenant’s are responsible to ensure their belongings are adequately protected.
- Fence painting
- Alterations to fences and gates erected by the Council is subject to a Tenant Alteration Application
- No new gate openings are to be created
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| Garden & Footpaths & Walls |
- Brick Walls
- Footpaths - Front access path edging around the building (apron) and manholes are council’s responsibility.
- Drives (only if installed with the property)
- Communal Washing Lines
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- Dustbins
- Wooden sheds
- Trees
- Shrubs
- Lawn maintenance
- Side and rear garden paths, patios and hardstandings.
- Drives (if installed by the tenant under an alterations request)
- Communal) Washing lines, Clothes posts (non and Rotary Dryers
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| Decoration |
- External decoration (part of a planned programme)
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- Internal decoration in line with tenant obligations in tenancy agreement
- Replacing fittings discoloured through smoking
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| Garages & outbuildings |
- Garage Roofs
- Garage Doors (excluding locks)
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- Locks to garages, sheds, and outbuildings
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| Other |
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- Other fixtures and fittings such as:
- Light bulbs
- Coat hooks
- Telephone ports
- Aerials
- Curtain Poles
- Maintenance, repair and replacement of any item fitted by tenant or gifted at sign up.
- Repair/replace carpets, laminates and over floor coverings either installed by tenant or gifted.
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| Customer Alterations |
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- Repairs and replacement (alterations to be authorised and inspected by BMSDC prior to installation)
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| Pest Control |
Communal areas |
- Pest control or pest infestation within the property.
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| Aids & Adaptations |
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