Below is a list of our policies and procedures for the housing service.
These set out how we carry out services and our commitments to our tenants. If you have feedback, please contact tenant.engagement@baberghmidsuffolk.gov.uk
We are committed to providing high quality services and support for all our customers. However, we recognise that there will be times when our services do not meet the standards our customers expect. When this happens, we want to provide a fair, proportionate and consistent response to our customers, take a common-sense approach and ensure we learn from our mistakes.
We have a duty as a landlord to repair and maintain properties. We are committed to providing safe, decent and comfortable homes which meet or exceed health and safety requirements and to delivering a high quality, responsive repairs service that provides value for money in line with the requirements in the Regulator for Social Housing's Consumer Standard.
This document provides a clear policy to establish and maintain an agreed standard and a consistent approach for all new and replacement fencing.
The purpose of the Lettable Standard is to ensure that a consistent standard of work is carried out by Babergh and Mid Suffolk District Council and its contractors to all empty properties before they are re-let. This document outlines the condition in which a property should be let.
Compliments, comments and complaints help us to improve the services we provide our residents and businesses. You can find out more about our complaints process, and how to make a complaint by visiting our Complaints webpage.
This document outlines the Council’s Repairs and Maintenance Recharge Policy. The policy recognises that tenants have a responsibility to look after their home as laid out in their Tenancy Agreement. This policy will ensure that there is a consistent and transparent approach to recharges.
Find out how we use your data and how we keep it safe.
This policy explains our approach to the use of different tenancy types; when different tenancies will be offered and the ways in which they will be managed.
This policy sets out our approach to managing anti-social and nuisance behaviour by Council tenants. Please note - this policy is currently under review.
We encourage responsible pet ownership as we recognise that there are important benefits to be gained from it, such as helping to develop social skills in children, providing companionship to the elderly and improvements in the owner’s health.
Following the recent addition of the XL Bully to the Dangerous Dogs Act, any council tenants who own an XL Bully may continue to keep their pet, provided they comply with the law and have an exemption certificate from 1st February 2024.
Please note - this policy is currently under review.
Please visit our Health and safety information for tenants webpage to access our policies regarding:
This strategy sets out how we will develop tenant engagement opportunities, so that you can effectively and meaningfully work with us.
Read our tenant engagement strategy
To find out more about tenant involvement, please read our page here
This user guide provides screenshots of each area of the My Home tenant portal which should assist you with creating and using a My Home Tenant Portal Account. There is also an Frequently Asked Questions (FAQ) section at the end of the document which covers further questions not covered by the user guide.
This Allocations Policy is for the Gateway to Homechoice choice-based lettings scheme, which consists of a single Housing Register and a choice-based lettings scheme for allocating social housing.
This policy sets out our approach to the setting of rent and service charges. Its aim is to ensure that we comply with all relevant legislation, Regulator of Social Housing regulatory requirements and recognised best practice.