Below is a list of our policies and procedures for the housing service.
These set out how we carry out services and our commitments to our tenants. If you have feedback, please contact tenant.engagement@baberghmidsuffolk.gov.uk
We are committed to providing high quality services and support for all our customers. However, we recognise that there will be times when our services do not meet the standards our customers expect.
When this happens, we want to provide a fair, proportionate and consistent response to our customers, take a common-sense approach and ensure we learn from our mistakes.
Read our Housing Compensation Policy
As a landlord, we have a duty to repair and maintain properties. We are committed to:
Read our Repairs and Maintenance Policy
We are committed to promoting equality, community cohesion and social, digital and financial inclusion. We complete Equality Impact Assessments on our policies to ensure that they fair and do not discriminate against protected groups.
Read our Impact Assessment for the Repairs and Maintenance Policy
This document provides a clear policy to establish and maintain an agreed standard and a consistent approach for all new and replacement fencing.
The purpose of the Lettable Standard is to ensure that we and our contractors carry out a consistent standard of work to all empty properties, before we re-let them. This document outlines the condition in which a property should be let.
Compliments, comments and complaints help us to improve the services we provide our residents and businesses. You can find out more about our complaints process, and how to make a complaint by visiting our Complaints webpage.
This document outlines our Repairs and Maintenance Recharge Policy. The policy recognises that tenants have a responsibility to look after their home as laid out in their tenancy agreement. This policy will ensure that there is a consistent and transparent approach to recharges.
Find out how we use your data and how we keep it safe:
This policy explains our approach to the use of different tenancy types and when different tenancies will be offered, and the ways in which they will be managed.
This policy sets out our approach to managing anti-social and nuisance behaviour by our tenants.
Please note: This policy is currently under review.
We encourage responsible pet ownership as we recognise that it has important benefits, such as:
Following the recent addition of the XL Bully to the Dangerous Dogs Act, any Council tenant who own an XL Bully may continue to keep their pet - provided they comply with the law and have an exemption certificate from 1 February 2024.
Please note: This policy is currently under review.
Please visit our Health and safety information for tenants webpage to access our policies regarding:
This strategy sets out how we will develop tenant engagement opportunities, so that you can effectively and meaningfully work with us.
Read our Tenant Engagement Strategy
You can also visit our Tenant Engagement webpage for more information.
This user guide contains screenshots of the My Home tenant portal, which should assist you with creating and using a My Home Tenant Portal account.
This Allocations Policy is for the Gateway to Homechoice choice-based lettings scheme, which consists of a single Housing Register and a choice-based lettings scheme for allocating social housing.
This policy sets out our approach to the setting of rent and service charges. Its aim is to ensure that we comply with all relevant legislation, regulatory requirements, and recognised best practice.