If you are being disturbed by noise, you should firstly try to have a friendly conversation with the person who is causing it; they may not be aware of what they are causing. Most people will be glad to do what they can to prevent or minimise the noise - hopefully, a reasonable approach will encourage a reasonable response.
If you are worried, take a friend with you.
You may prefer to write a letter, instead (remember to keep a copy).
If you have tried to resolve the issue yourself and it has not worked, please report it to us:
Report noise nuisance
What happens after I make a report?
Before we can take legal action, we must be satisfied that a statutory nuisance exists and that there is admissible (suitable for court) evidence to support the case.
We will make a professional judgment about whether the problem fits within the terms of statutory nuisance law.
Any reports made are confidential. However, we cannot prevent people from making guesses about the complainant.
Normally, we will send you a log sheet which you can use to record details of the noise, alongside dates and times. This will help us investigate your report. You must return the log sheet within four weeks, or we will not proceed any further.
We will also contact the person or organisation you have reported, to let them know that a complaint has been raised against them. This can usually resolve complaints, without the need for further action to be taken.
If the noise continues after we have contacted them, we will assess the log to assess whether we are able to help you.
We may visit you when the noise occurs,, or noise monitoring equipment may be installed in your premises.
If we are satisfied that a statutory nuisance is being caused, we will serve a statutory noise abatement notice. The notice will require the noise to be reduced. The notice will give a reasonable time frame for doing this (depending on the circumstances).
If the notice is ignored, we can prosecute. Sometimes, we are able to get a warrant to seize noise making equipment.
If we do not find evidence of a statutory nuisance, we will advise you on how you can take action yourself.
Taking your own action
As per the Environmental Protection Act 1990, you have the right to take a noise complaint to your local magistrates' court. Here, a nuisance order can be issued - and a fine imposed.
If you would like to do this, you will need to have kept record of the problem. Keep a log of the date, time, duration and description of the noise each time it occurs.
You will also need to let the person causing the noise that you plan to take legal action against them.
If the issues continues, you should visit the warrant office at the magistrates' court. They will be able to guide you through the process.
We also recommend that you discuss the matter with a solicitor.