Due to the bank holiday, bin collections during the week of Monday 26 August will take place one day later than usual.
Please wait until 5.30pm on your collection day to report a missed collection.
We collect more than 100,000 bins across the districts every week.
Sometimes, collections can be delayed by reasons outside of our control. Examples include; roadworks, breakdowns, crew sickness, severe weather, or parked vehicles preventing safe access.
Delayed collections
The table below details any current known delays to our collection service. We update this table every working day.
If your road is listed, it means we are already aware that you haven't had a collection. Therefore, please do not report a missed collection. Instead, continue to leave your bin out. We will empty it as soon as possible.
| Type of collection |
Status/delays |
| Refuse (general rubbish) |
Aspall Green - Aspall (Road Closed)
Aspall Road - Debenham (Roadworks)
Beatty Road - Sudbury (Parked Vehicle)
Edinburgh Close - Stowmarket (Parked Vehicle)
Eye Road - Aspall (Road Closed)
Eye Road - Thorndon (Road Closed)
Hawthorn Close - Stowupland (Blocked Access)
Millars Close - Walsham Le Willows (Parked Vehicle)
Prescott Drive - Elmswell (Blocked Access)
Putticks Lane - East Bergholt (Roadworks)
Top Road - Wingfield (Road Closed)
Upper Meadow - Walsham Le Willows (Parked Vehicle)
Wheelwrights Close, Pound Road - Creeting St Peter (Parked Vehicle) Jane Walker Park - Nayland with Wissington
Wissington Uplands - Nayland with Wissington
Wiston Road - Nayland with Wissington |
| Recycling |
Aspall Green - Aspall (Road Closed)
Aspall Road - Debenham (Roadworks)
Cross Green (part of road) - Debenham (Parked Vehicle)
Eye Road - Aspall (Road Closed)
Eye Road - Thorndon (Road Closed)
Mason Court - Barham (Parked Vehicle)
Post Drive - Stowupland (Roadworks)
Russell Green - Wilby (Road Closed)
St Marys Close - Stowmarket (Parked Vehicle) Church Green - Bramford
Church Road - Worlingworth
Eye Road - Aspall
Falcon Grove - Stowmarket
Hawks Mill Mews - Needham Market
Hawks Mill Street - Needham Market
High Street - Needham Market
Mill Lane - Bramford
Roamwood Green Lane - Debenham
Ship Lane - Bramford
Smiths Close - Worlingworth
Stoke Farm Drive - Battisford
William Armstrong Close - Elmswell Alasdair Place - Claydon
Aspen Close - Claydon
Back Lane - Claydon
Cedars Close - Thurston
Chestnut Drive - Claydon
CHINERY WAY - THURSTON
Church Lane - Claydon
Church Lane - Norton
Drury Road - Claydon
Fir Tree Lane - Claydon
Hazel Rise - Claydon
Heath Court - Thurston
Heath Road - Thurston
Highfield Drive - Claydon
Ipswich Road - Claydon
Ixworth Road - Norton
Ixworth Road - Stowlangtoft
Ixworth Road - Thurston
Jubilee Close - Claydon
Laurel Way - Claydon
Meadow Lane - Thurston
Mill Lane - Thurston
Norton Road - Thurston
Oak Road - Thurston
Old Norton Road - Thurston
Orchard Lane - Thurston
Pakenham Road - Thurston
Poplar Close - Claydon
Rowan Close - Claydon
The Crescent - Thurston
The Gardens - Norton
Willow Close - Claydon
York Crescent - Claydon
|
| Garden waste (brown bin) |
Bellwell Lane - Debenham (Roadworks) Ash Close - Great Finborough
Borough Lane - Great Finborough
City Lane - Great Finborough
Combs Lane - Great Finborough
Combs Lane - Stowmarket
Finborough Park - Great Finborough
High Road - Great Finborough
Pilgrims Way - Great Finborough
The Chestnuts - Great Finborough
Valley Lane - Great Finborough
WOODPECKER WAY - GREAT FINBOROUGH |
| Business waste |
Service up to date |
| Clinical waste |
Delays to clinical waste collections |
| Glass |
Delays to glass collections |
Report a missed collection
We are unable to make a return if:
- our bin collection advice was not followed. (For example, if you did not put the correct bin out by 6.30am)
- your bin contained non-accepted items
- black sacks left by the bin were not taken
- the bin has been refilled
- your bin was only partially emptied. Please make sure no items are lodged, or stuck in the bin, so it can be fully emptied next time
Please note that crews will log if there was a reason why they couldn't empty a bin. Dustcart camera footage may be viewed to check if the collection was actually missed, or whether the bin was out, before a return can be made.
Missed collections must be reported to us within two working days of it being missed.
Report a missed collection
Once you've submitted your report, please continue to leave your bin out and we will aim to make a return within five working days.
We will only contact you if we need further information, or the crew recorded a reason as to why the bin was not emptied.
How we use your information
If you would like to know how our Waste Services team use any personal information you provide us, please read our privacy notice.
