Please wait until 5.30pm on your collection day to report a missed collection.
We collect more than 100,000 bins across the districts every week.
Sometimes, collections can be delayed by reasons outside of our control. Examples include; roadworks, breakdowns, crew sickness, severe weather, or parked vehicles preventing safe access.
Delayed collections
The table below details any current known delays to our collection service. We update this table every working day.
If your road is listed, it means we are already aware that you haven't had a collection. Therefore, please do not report a missed collection. Instead, continue to leave your bin out. We will empty it as soon as possible.
Type of collection |
Status/delays |
Refuse (general rubbish) |
Clay Lane - Hemingstone (Road Closed) Clay Lane - Henley (Road Closed) COOPER ROAD - GOSBECK (Parked Cars) Ipswich Road - Gosbeck (Parked Cars) Ancells Close - Lawshall Aveley Lane - Alpheton Aveley Lane - Shimpling Bakers Court - Great Cornard Bradfield Road - Cockfield Bridge Street - Alpheton Bridge Street - Long Melford Broom Way - Capel St Mary Bury Road - Alpheton Bury Road - Cockfield Bury Road - Lavenham Bury Road - Lawshall Chapel Road - Cockfield Church Lane - Alpheton Churchill Close - Lawshall Cross Green - Cockfield Dove House Meadow - Great Cornard Dukes Meadow - Cockfield Felsham Road - Cockfield Felsham Road - Thorpe Morieux Glebe End - Capel St Mary Great Green - Cockfield Green Lane - Cockfield Hall Mead - Lawshall Hanningfield Green - Lawshall Harrow Green - Lawshall Hawbridge - Capel St Mary Hibbs Green - Lawshall Home Meadow - Cockfield Howe Lane - Cockfield Jermyns Close - Capel St Mary Kelso Place - Lawshall Lambs Lane - Lawshall Lawshall Road - Cockfield Lawshall Row - Lawshall Longfield Road - Capel St Mary Mill Tye - Great Cornard MORTIMER ROAD - COCKFIELD Newton Croft - Sudbury Old Bury Road - Alpheton Old Hall Lane - Cockfield Parsonage Green - Cockfield Penn Close - Capel St Mary Rectory Corner - Lawshall Roundridge Road - Capel St Mary Rylands - Capel St Mary SCOTTS WAY - COCKFIELD Shepherds Drive - Lawshall Shop Hill - Alpheton Sudbury Road - Cockfield Swanfield - Lawshall The Glebe - Alpheton The Glebe - Lawshall The Green - Lawshall The Pightle - Capel St Mary The Queech - Capel St Mary The Squirrells - Capel St Mary The Street - Lawshall The Tye - Alpheton Tuns Field - Cockfield Two Acres - Capel St Mary Tye Green - Alpheton WAVERLEY PLACE - LAWSHALL Windsor Close - Lawshall Windsor Green - Cockfield |
Recycling |
Christmas Lane - Metfield Cranley Road - Eye Field Close - Metfield Fressingfield Road - Metfield Gules Green Lane - Fressingfield Gules Green Lane - Weybread Low Road - Metfield Metfield Hall Lane - Metfield Metfield Lane - Fressingfield Metfield Road - Fressingfield Peggs Hill - Mendham Skinners Close - Metfield Skinners Lane - Metfield St James Road - Metfield St Johns Meadow - Metfield The Common - Metfield The Street - Metfield Town Farm Close - Metfield Town Green - Stowmarket |
Garden waste (brown bin) |
CHAPEL FIELDS - SHOTLEY ABBOTS WAY - BOTESDALE Access Road From C570 To Rectory Farm - Mellis Aggas Acre - Mellis Back Hills - Botesdale BARLEY BIRCH DRIVE - BOTESDALE Bells Lane - Hinderclay Bridewell Lane - Botesdale BROME ROAD - STUSTON Browns Acre - Mellis Buggs Road - Burgate Bury Road - Wortham Chapel Lane - Botesdale Chapel Road - Hinderclay Cherry Tree Lane - Botesdale Church Road - Wortham Dairy Farm Road - Palgrave Diss Road - Botesdale Earlsford Road - Mellis Fairways - Stuston Fen Lane - Botesdale Fen Lane - Rickinghall Inferior Furze Way - Burgate GOBBETTS LANE - HINDERCLAY Great Green - Thrandeston Harts Lane - Wortham HOLLY PLACE - BOTESDALE HOLTS MEADOW - BOTESDALE LAKEVIEW MEADOW - BOTESDALE LEEPER CLOSE - MELLIS Little Green - Burgate Little Green - Thrandeston Long Green - Wortham Mellis Road - Thrandeston Mill Road - Botesdale Old Bury Road - Stuston Oswald Mews - Botesdale Park View - Botesdale Potters Vale - Hinderclay Rectory Road - Wortham Rickinghall Road - Gislingham Rickinghall Road - Hinderclay ROBINSONS CLOSE - MELLIS Rose Lane - Botesdale School Lane - Stuston Stuston Lane - Stuston Summerhouse Close - Botesdale Sycamore View - Burgate Talbots Meadow - Stuston The Common - Mellis The Common - Stuston The Drift - Botesdale The Fairstead - Botesdale THE LIMES - BOTESDALE The Marsh - Thrandeston The Marsh - Wortham The Street - Botesdale The Street - Hinderclay Thrandeston Road - Mellis Wattisfield Road - Hinderclay Willow Corner - Wortham Yaxley Road - Mellis |
Business waste |
Service up to date |
Clinical waste |
Service up to date |
Glass |
Service Delayed |
Report a missed collection
We are unable to make a return if:
- our bin collection advice was not followed. (For example, if you did not put the correct bin out by 6.30am)
- your bin contained non-accepted items
- black sacks left by the bin were not taken
- the bin has been refilled
- your bin was only partially emptied. Please make sure no items are lodged, or stuck in the bin, so it can be fully emptied next time
Please note that crews will log if there was a reason why they couldn't empty a bin. Dustcart camera footage may be viewed to check if the collection was actually missed, or whether the bin was out, before a return can be made.
Missed collections must be reported to us within two working days of it being missed.
Report a missed collection
Once you've submitted your report, please continue to leave your bin out and we will aim to make a return within five working days.
We will only contact you if we need further information, or the crew recorded a reason as to why the bin was not emptied.
How we use your information
If you would like to know how our Waste Services team use any personal information you provide us, please read our privacy notice.