Please wait until 5.30pm on your collection day to report a missed collection.
We collect more than 100,000 bins across the districts every week.
Sometimes, collections can be delayed by reasons outside of our control. Examples include; roadworks, breakdowns, crew sickness, severe weather, or parked vehicles preventing safe access.
Delayed collections
The table below details any current known delays to our collection service. We update this table every working day.
If your road is listed, it means we are already aware that you haven't had a collection. Therefore, please do not report a missed collection. Instead, continue to leave your bin out. We will empty it as soon as possible.
| Type of collection |
Status/delays |
| Refuse (general rubbish) |
Constable Road - Sudbury (Parked Cars)
Gaol Lane - Sudbury (Parked Cars)
Mendlesham Green - Mendlesham (Road Closed)
Stonham Road - Crowfield (Roadworks) Back Road - Hintlesham
Bergholt Road - Bentley
Boot Drift - Shotley
Boundary Oaks - Capel St Mary
Brices Way - Glemsford
Brookview - Pinewood
Burstall Hill - Burstall
Burstall Lane - Sproughton
Burstall Road - Burstall
Burstall Road - Sproughton
Causeway Close - Glemsford
Chestnut Road - Glemsford
Church Field Road - Stutton
Church Hill - Burstall
Church Road - Freston
CLARE ROAD - LONG MELFORD
Cox Hall Road - Tattingstone
Cranfield Park - Burstall
Fair Green - Glemsford
First Avenue - Glemsford
Folly Lane - Copdock And Washbrook
Fourth Avenue - Glemsford
Freston Park - Freston
George Street - Hintlesham
Golding Way - Glemsford
Gowers End - Glemsford
Grange Drive - Burstall
GROVE LANE - HARKSTEAD
Hadleigh Road - Burstall
HALES GROVE - HOLBROOK
Hazel Shrub - Bentley
Holly Lane - Belstead
Holly Lane - Stutton
Hyams Lane - Stutton
Ipswich Road - Bentley
Ipswich Road - Burstall
Ipswich Road - Wherstead
Jaques Close - Glemsford
Kenney Close - Burstall
Kings Road - Glemsford
Links Close - Glemsford
Lion Road - Glemsford
London Road - Capel St Mary
MAIN ROAD - SHOTLEY
Main Road - Tattingstone
Mannings Lane - Woolverstone
Manningtree Road - Stutton
Manor Lane - Stutton
Mill Lane - Newton
Nether Hall Lane - Harkstead
New Street - Glemsford
Newton Road - Sudbury
Old Hall Lane - Bentley
OLD LONDON ROAD - COPDOCK AND WASHBROOK
Park Lane - Glemsford
Parklands Close - Glemsford
Pin Mill Road - Chelmondiston
Plum Street - Glemsford
Priory Road - Hintlesham
Queech Lane - Stutton
Ransome Close - Sproughton
Rectory Close - Glemsford
Second Avenue - Glemsford
Shepherds Lane - Glemsford
Shore Lane - Harkstead
Slades Close - Glemsford
Sproughton Corner - Burstall
Station Road - Bentley
Stutton Road - Brantham
The Green - Long Melford
The Parkins - Capel St Mary
The Pippins - Glemsford
The Street - Burstall
The Street - Holbrook
Third Avenue - Glemsford
Thorington Hall Lane - Wherstead
Thorpes Hill - Hintlesham
Vale Lane - Stutton
Vale Lane - Tattingstone
Wades Lane - Chelmondiston
Walnut Tree Lane - Burstall
WEST VIEW ABBEY OAKS - SPROUGHTON
Windmill Hill - Long Melford
Windmill Row - Glemsford
Wolves Farm Lane - Aldham
Woodfield Lane - Stutton
Woodlands Road - Holbrook
|
| Recycling |
BURR CLOSE - STOWUPLAND (Roadwoorks)
Combs Ford - Stowmarket (Roadworks)
Dotterel Way - Stowmarket (Parked Cars)
Edinburgh Close - Stowmarket (Parked Cars)
Finborough Road - Stowmarket (Roadworks)
Lakeside - Stowmarket (Roadworks)
Needham Road - Stowmarket (Roadworks)
OAK APPLE DRIVE - STOWUPLAND (Roadworks)
ST GEORGES ROAD - BRAMFORD (Roadworks)
Lucena Court, The Brickfields - Stowmarket (Roadworks)
The Square - Stowmarket (Roadworks) Access Road To Rookyard Farm From B1113 - Old Newton
Ash Close - Bacton
AUSTIN CLOSE - BACTON
Bacton Green - Bacton
BEACON WAY - BACTON
Birch Avenue - Bacton
Broad Road - Bacton
Broad Road - Cotton
BUCKINGHAM WAY - BACTON
CAGE STREET - BACTON
Cedar Close - Bacton
Church Road - Bacton
Church View - Bacton
Clay Lane - Bacton
College Road - Wyverstone
Cow Green - Bacton
DUKE STREET - BACTON
Earls Green - Bacton
Earls Green Road - Bacton
Earlsbrook - Bacton
EASTELL WAY - BACTON
Elm Way - Bacton
ERMINE WAY - BACTON
FARROW ROAD - BACTON
Finningham Road - Old Newton
FOWLES WAY - BACTON
Haughley Green - Haughley
Mill Road - Wyverstone
North Close - Bacton
Oakfield Close - Bacton
Oakfield Road - Bacton
Pine View - Bacton
Pound Hill - Bacton
Pound Hill Close - Bacton
Pretyman Avenue - Bacton
PRINCES CLOSE - BACTON
QUEENS ROAD - BACTON
Rectory Road - Bacton
REGENCY CLOSE - BACTON
Shelley Way - Bacton
Silver Street - Old Newton
St Marys Close - Bacton
Tailors Green - Bacton
The Street - Bacton
Turkeyhall Lane - Bacton
Ward Green - Old Newton
West View - Bacton
Woodward Avenue - Bacton
Wyverstone Road - Bacton |
| Garden waste (brown bin) |
The Green - Great Bricett (Parked Cars) Bower House Tye - Polstead
Hadleigh Heath - Polstead
Heath Close - Polstead Heath
Heath Road - Polstead
Justice Wood - Polstead
Lister Road - Hadleigh
Polstead Road - Boxford
Potash Lane - Polstead
Shearman Road - Hadleigh
Stackwood Road - Polstead
Station Road - Hadleigh
Straight Road - Polstead Heath
White Street Green - Polstead
Williams Green - Kersey Ash Close - Great Finborough
Birds Green - Rattlesden
Borough Lane - Great Finborough
Brettenham Road - Buxhall
Buxhall Road - Great Finborough
Chapel Close - Buxhall
Church Path - Rattlesden
Church Road - Great Finborough
City Lane - Great Finborough
Edmunds Road - Buxhall
Felsham Road - Rattlesden
FIELD VIEW - RATTLESDEN
Finborough Park - Great Finborough
Half Moon Street - Rattlesden
High Road - Great Finborough
High Street - Rattlesden
High Town Green - Rattlesden
Hollybush Lane - Rattlesden
Jacobs Meadow - Rattlesden
Louse Lane - Rattlesden
Lower Road - Rattlesden
Middlefield Drive - Great Finborough
MILL GARDENS - BUXHALL
MILL LANE - RATTLESDEN
Mill Road - Buxhall
Millfield Drive - Buxhall
Mitchery Lane - Rattlesden
Oak Close - Great Finborough
Old Hall Meadow - Rattlesden
Orchard Drive - Buxhall
Owers Close - Rattlesden
Pettiward Close - Great Finborough
PIGHTLE GROVE - RATTLESDEN
Pilgrims Way - Great Finborough
Poy Street Green - Rattlesden
Rattlesden Road - Buxhall
Rectory Meadow - Rattlesden
Rising Sun Hill - Rattlesden
Spencers Piece - Rattlesden
St Andrews Close - Great Finborough
St Nicholas Close - Rattlesden
Stowmarket Road - Rattlesden
The Chestnuts - Great Finborough
THE GREEN - GREAT FINBOROUGH
Top Road - Rattlesden
Valley Lane - Buxhall
Valley Lane - Great Finborough
WHEELWRIGHT GREEN - RATTLESDEN
Willow Close - Great Finborough
Windyridge Road - Rattlesden
WOODPECKER WAY - GREAT FINBOROUGH
Workhouse Lane - Rattlesden |
| Business waste |
Service up to date |
| Clinical waste |
Service up to date |
| Glass |
Service up to date |
Report a missed collection
We are unable to make a return if:
- our bin collection advice was not followed. (For example, if you did not put the correct bin out by 6.30am)
- your bin contained non-accepted items
- black sacks left by the bin were not taken
- the bin has been refilled
- your bin was only partially emptied. Please make sure no items are lodged, or stuck in the bin, so it can be fully emptied next time
Please note that crews will log if there was a reason why they couldn't empty a bin. Dustcart camera footage may be viewed to check if the collection was actually missed, or whether the bin was out, before a return can be made.
Missed collections must be reported to us within two working days of it being missed.
Report a missed collection
Once you've submitted your report, please continue to leave your bin out and we will aim to make a return within five working days.
We will only contact you if we need further information, or the crew recorded a reason as to why the bin was not emptied.
How we use your information
If you would like to know how our Waste Services team use any personal information you provide us, please read our privacy notice.
