Please wait until 5pm to report a missed collection, as collections can take place any time during the day.

We collect more than 100,000 bins across the districts every week.

Sometimes, collections can be delayed by reasons outside of our control. Examples include; roadworks, breakdowns, crew sickness, severe weather, or parked vehicles preventing safe access.

Delayed collections

The table below details any current known delays to our collection service. We update this table every working day.

If your road is listed, it means we are already aware that you haven't had a collection. Therefore, please do not report a missed collection. Instead, continue to leave your bin out. We will empty it as soon as possible.
Type of collection Status/delays
Refuse (general rubbish)

Black Oak Drive - Stowupland (Roadworks)
Drury Close - Onehouse (Roadworks)
Eastern Way (part of road) - Elmswell (Roadworks)
Orchard Grove (part of road) - Claydon (Parked Vehicle)
Red Oak Drive - Stowupland (Roadworks)
Rose Close - Onehouse (Roadworks)
The Channel - Flowton (Road Closed)
Willow Close - Walsham Le Willows
Windmill Row - Glemsford (Roadworks)

Abbotts Meadow - Woolpit
Ash Close - Great Finborough
Baby Lane - Rattlesden
Birds Green - Rattlesden
Bluetail Close - Stowmarket
Brettenham Road - Buxhall
Brettenham Road - Felsham
Brettenham Road - Rattlesden
Briar Hill - Woolpit
Broomhill Lane - Woolpit
Bullfinch Close - Stowmarket
Buxhall Road - Great Finborough
Chapel Close - Buxhall
Church Path - Rattlesden
Church Road - Felsham
Church Road - Great Finborough
Clopton Green - Rattlesden
Cockfield Road - Felsham
Creeting Road East - Stowmarket
Drinkstone Road - Gedding
Drinkstone Road - Woolpit
Edmunds Road - Buxhall
Felsham Road - Rattlesden
Fen Street - Buxhall
Field View - Rattlesden
Finborough Park - Great Finborough
Firecrest Drive - Stowmarket
Greencroft - Woolpit
Half Moon Street - Rattlesden
Harrier Way - Stowmarket
Hay Barn Meadow - Woolpit
High Road - Great Finborough
High Street - Rattlesden
High Town Green - Rattlesden
Hollybush Lane - Rattlesden
Horsefair - Woolpit
Jacobs Meadow - Rattlesden
Kittiwake Court - Stowmarket
Lanecroft - Woolpit
Lapwing Grove - Stowmarket
Louse Lane - Rattlesden
Lower Broom Road - Woolpit
Lower Farm Road - Brettenham
Lower Road - Rattlesden
Meadowlands - Woolpit
Middlefield Drive - Great Finborough
Mill Gardens - Buxhall
Mill Lane - Rattlesden
Mill Road - Buxhall
Millfield Drive - Buxhall
Mitchery Lane - Rattlesden
Mitre Close - Woolpit
Moats Tye - Combs
Mortimer Road - Stowmarket
Oak Close - Great Finborough
Old Hall Meadow - Rattlesden
Orchard Drive - Buxhall
Owers Close - Rattlesden
Pettiward Close - Great Finborough
Pightle Grove - Rattlesden
Pilgrims Way - Great Finborough
Pintail Road - Stowmarket
Plough Close - Woolpit
Poy Street Green - Rattlesden
Purple Hill - Buxhall
Quail Close - Stowmarket
Rags Lane - Woolpit
Rattlesden Road - Buxhall
Rattlesden Road - Woolpit
Rectory Meadow - Rattlesden
Redwing Drive - Stowmarket
Rising Sun Hill - Rattlesden
Roman Fields - Woolpit
Roman Rise - Rattlesden
Sandpiper Road - Stowmarket
Song Thrush Close - Stowmarket
Spencers Piece - Rattlesden
St Andrews Close - Great Finborough
St Nicholas Close - Rattlesden
Steeles Close - Woolpit
Steeles Road - Woolpit
Stonalls - Woolpit
Stowmarket Road - Rattlesden
Stowupland Road - Stowmarket
Tannery Road - Combs
Tern Road - Stowmarket
The Chestnuts - Great Finborough
Top Road - Rattlesden
Valley Lane - Great Finborough
Wades Wood - Woolpit
Warbler Way - Stowmarket
Wheelwright Green - Rattlesden
White Elm Road - Woolpit
Wiley Gate - Woolpit
Willow Close - Great Finborough
Windyridge Road - Rattlesden
Woodlark Drive - Stowmarket
Woolpit Road - Rattlesden
Workhouse Lane - Rattlesden
Wrights Way - Woolpit


Bentley Lane - Belstead (Roadworks)
Bucks Horn Place - Belstead (Roadworks)
Drury Close - Onehouse (Roadworks)
The Street - Belstead (Roadworks)

Garden waste (brown bin)

Cherry Tree Road - Stowmarket
Eastward Place - Stowmarket
Gowle Road - Stowmarket
Margaret Road - Stowmarket
Soames Close - Stowmarket
St Edmunds Close - Stowmarket
St Edmunds Road - Stowmarket
St Georges Close - Stowmarket
Violet Hill Road - Stowmarket

Business waste

Service up to date

Clinical waste

Service up to date


Service up to date

Report a missed collection

We are unable to make a return if:

  • our bin collection advice was not followed. (For example, if you did not put the correct bin out by 6.30am)
  • your bin contained non-accepted items
  • your bin was only partially emptied. Please make sure no items are lodged, or stuck in the bin, so it can be fully emptied next time
Please note that crews will log if there was a reason as to why they couldn't empty a bin. Dustcart camera footage may be viewed to check if the collection was actually missed, or whether the bin was out, before a return can be made.

Missed collections must be reported to us within two working days of it being missed.

Report a missed collection

Once you've submitted your report, please continue to leave your bin out and we will aim to make a return within five working days.

We will only contact you if we need further information, or the crew recorded a reason as to why the bin was not emptied.

How we use your information

If you would like to know how our Waste Services team use any personal information you provide us, please read our privacy notice.