Please wait until 5.30pm on your collection day to report a missed collection.

We collect more than 100,000 bins across the districts every week.

Sometimes, collections can be delayed by reasons outside of our control. Examples include; roadworks, breakdowns, crew sickness, severe weather, or parked vehicles preventing safe access.

Delayed collections

The table below details any current known delays to our collection service. We update this table every working day.

If your road is listed, it means we are already aware that you haven't had a collection. Therefore, please do not report a missed collection. Instead, continue to leave your bin out. We will empty it as soon as possible.

Type of collection Status/delays
Refuse (general rubbish)

Crowley Road (part of road) - Needham Market (Roadworks)
Queens Close - Sudbury (Parked Vehicle)
Rushbrook Mill, Paper Mill Lane - Bramford (Parked Vehicle)

Recycling

Church Lane - Claydon (Roadworks)
Edinburgh Close - Stowmarket (Parked Vehicle)
Oak Lawn - Eye (Roadworks)
Tacon Close - Eye (Parked Vehicle)
Wayside Close - Stowmarket (Parked Vehicle)

Access Road From Hollow Lane To Woodend Green Farm - Tostock
Access Road To Haughley Park From Haughley New Street - Haughley
Ashfield Road - Wetherden
Barrells Road - Thurston
Birds Road - Thurston
Bury Road - Stowmarket
Cedars Close - Thurston
Chinery Way - Thurston
Church Lane - Norton
Church Road - Thurston
Clovers Court - Stowmarket
Errington Way - Tostock
Flatts Lane - Tostock
Great Green - Thurston
Haughley New Street - Haughley
Haughley New Street - Wetherden
Heath Court - Thurston
Heath Road - Thurston
Ixworth Road - Norton
Ixworth Road - Stowlangtoft
Ixworth Road - Thurston
Leys Road - Tostock
Maplefields - Thurston
Meadow Lane - Thurston
Mill Lane - Thurston
Normandy Close - Stowmarket
Norton Road - Thurston
Norton Road - Tostock
Oak Road - Thurston
Old Norton Road - Thurston
Old Post Office Lane - Thurston
Orchard Lane - Thurston
Pakenham Road - Thurston
Poplar Farm Lane - Thurston
Spong Lane - Elmswell
The Brickfields - Stowmarket
The Crescent - Thurston
The Drift - Thurston
The Gardens - Norton
The Green - Tostock
The Orchard - Wetherden
Verneuil Avenue - Stowmarket
Wyards Lane - Thurston

Garden waste (brown bin)

Laburnham Close - Worlingworth (Roadworks)
Swan Road - Worlingworth (Roadworks)
The Green - Great Bricett (Parked Vehicle)

Business waste

Service up to date

Clinical waste

Service up to date

Glass

Service up to date

Report a missed collection

We are unable to make a return if:

  • our bin collection advice was not followed. (For example, if you did not put the correct bin out by 6.30am)
  • your bin contained non-accepted items
  • black sacks left by the bin were not taken
  • the bin has been refilled
  • your bin was only partially emptied. Please make sure no items are lodged, or stuck in the bin, so it can be fully emptied next time
Please note that crews will log if there was a reason why they couldn't empty a bin. Dustcart camera footage may be viewed to check if the collection was actually missed, or whether the bin was out, before a return can be made.

Missed collections must be reported to us within two working days of it being missed.

Report a missed collection

Once you've submitted your report, please continue to leave your bin out and we will aim to make a return within five working days.

We will only contact you if we need further information, or the crew recorded a reason as to why the bin was not emptied.

How we use your information

If you would like to know how our Waste Services team use any personal information you provide us, please read our privacy notice.