Please wait until 5.30pm on your collection day to report a missed collection.
We collect more than 100,000 bins across the districts every week.
Sometimes, collections can be delayed by reasons outside of our control. Examples include; roadworks, breakdowns, crew sickness, severe weather, or parked vehicles preventing safe access.
Delayed collections
The table below details any current known delays to our collection service. We update this table every working day.
If your road is listed, it means we are already aware that you haven't had a collection. Therefore, please do not report a missed collection. Instead, continue to leave your bin out. We will empty it as soon as possible.
| Type of collection |
Status/delays |
| Refuse (general rubbish) |
Clay Lane - Hemingstone (Road Closed)
Clay Lane - Henley (Road Closed)
COOPER ROAD - GOSBECK (Parked Cars)
Ipswich Road - Gosbeck (Parked Cars) Ancells Close - Lawshall
Aveley Lane - Alpheton
Aveley Lane - Shimpling
Bakers Court - Great Cornard
Bradfield Road - Cockfield
Bridge Street - Alpheton
Bridge Street - Long Melford
Broom Way - Capel St Mary
Bury Road - Alpheton
Bury Road - Cockfield
Bury Road - Lavenham
Bury Road - Lawshall
Chapel Road - Cockfield
Church Lane - Alpheton
Churchill Close - Lawshall
Cross Green - Cockfield
Dove House Meadow - Great Cornard
Dukes Meadow - Cockfield
Felsham Road - Cockfield
Felsham Road - Thorpe Morieux
Glebe End - Capel St Mary
Great Green - Cockfield
Green Lane - Cockfield
Hall Mead - Lawshall
Hanningfield Green - Lawshall
Harrow Green - Lawshall
Hawbridge - Capel St Mary
Hibbs Green - Lawshall
Home Meadow - Cockfield
Howe Lane - Cockfield
Jermyns Close - Capel St Mary
Kelso Place - Lawshall
Lambs Lane - Lawshall
Lawshall Road - Cockfield
Lawshall Row - Lawshall
Longfield Road - Capel St Mary
Mill Tye - Great Cornard
MORTIMER ROAD - COCKFIELD
Newton Croft - Sudbury
Old Bury Road - Alpheton
Old Hall Lane - Cockfield
Parsonage Green - Cockfield
Penn Close - Capel St Mary
Rectory Corner - Lawshall
Roundridge Road - Capel St Mary
Rylands - Capel St Mary
SCOTTS WAY - COCKFIELD
Shepherds Drive - Lawshall
Shop Hill - Alpheton
Sudbury Road - Cockfield
Swanfield - Lawshall
The Glebe - Alpheton
The Glebe - Lawshall
The Green - Lawshall
The Pightle - Capel St Mary
The Queech - Capel St Mary
The Squirrells - Capel St Mary
The Street - Lawshall
The Tye - Alpheton
Tuns Field - Cockfield
Two Acres - Capel St Mary
Tye Green - Alpheton
WAVERLEY PLACE - LAWSHALL
Windsor Close - Lawshall
Windsor Green - Cockfield |
| Recycling |
Christmas Lane - Metfield
Cranley Road - Eye
Field Close - Metfield
Fressingfield Road - Metfield
Gules Green Lane - Fressingfield
Gules Green Lane - Weybread
Low Road - Metfield
Metfield Hall Lane - Metfield
Metfield Lane - Fressingfield
Metfield Road - Fressingfield
Peggs Hill - Mendham
Skinners Close - Metfield
Skinners Lane - Metfield
St James Road - Metfield
St Johns Meadow - Metfield
The Common - Metfield
The Street - Metfield
Town Farm Close - Metfield
Town Green - Stowmarket |
| Garden waste (brown bin) |
CHAPEL FIELDS - SHOTLEY
ABBOTS WAY - BOTESDALE
Access Road From C570 To Rectory Farm - Mellis
Aggas Acre - Mellis
Back Hills - Botesdale
BARLEY BIRCH DRIVE - BOTESDALE
Bells Lane - Hinderclay
Bridewell Lane - Botesdale
BROME ROAD - STUSTON
Browns Acre - Mellis
Buggs Road - Burgate
Bury Road - Wortham
Chapel Lane - Botesdale
Chapel Road - Hinderclay
Cherry Tree Lane - Botesdale
Church Road - Wortham
Dairy Farm Road - Palgrave
Diss Road - Botesdale
Earlsford Road - Mellis
Fairways - Stuston
Fen Lane - Botesdale
Fen Lane - Rickinghall Inferior
Furze Way - Burgate
GOBBETTS LANE - HINDERCLAY
Great Green - Thrandeston
Harts Lane - Wortham
HOLLY PLACE - BOTESDALE
HOLTS MEADOW - BOTESDALE
LAKEVIEW MEADOW - BOTESDALE
LEEPER CLOSE - MELLIS
Little Green - Burgate
Little Green - Thrandeston
Long Green - Wortham
Mellis Road - Thrandeston
Mill Road - Botesdale
Old Bury Road - Stuston
Oswald Mews - Botesdale
Park View - Botesdale
Potters Vale - Hinderclay
Rectory Road - Wortham
Rickinghall Road - Gislingham
Rickinghall Road - Hinderclay
ROBINSONS CLOSE - MELLIS
Rose Lane - Botesdale
School Lane - Stuston
Stuston Lane - Stuston
Summerhouse Close - Botesdale
Sycamore View - Burgate
Talbots Meadow - Stuston
The Common - Mellis
The Common - Stuston
The Drift - Botesdale
The Fairstead - Botesdale
THE LIMES - BOTESDALE
The Marsh - Thrandeston
The Marsh - Wortham
The Street - Botesdale
The Street - Hinderclay
Thrandeston Road - Mellis
Wattisfield Road - Hinderclay
Willow Corner - Wortham
Yaxley Road - Mellis |
| Business waste |
Service up to date |
| Clinical waste |
Service up to date |
| Glass |
Service Delayed |
Report a missed collection
We are unable to make a return if:
- our bin collection advice was not followed. (For example, if you did not put the correct bin out by 6.30am)
- your bin contained non-accepted items
- black sacks left by the bin were not taken
- the bin has been refilled
- your bin was only partially emptied. Please make sure no items are lodged, or stuck in the bin, so it can be fully emptied next time
Please note that crews will log if there was a reason why they couldn't empty a bin. Dustcart camera footage may be viewed to check if the collection was actually missed, or whether the bin was out, before a return can be made.
Missed collections must be reported to us within two working days of it being missed.
Report a missed collection
Once you've submitted your report, please continue to leave your bin out and we will aim to make a return within five working days.
We will only contact you if we need further information, or the crew recorded a reason as to why the bin was not emptied.
How we use your information
If you would like to know how our Waste Services team use any personal information you provide us, please read our privacy notice.
