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My bin hasn't been emptied
We collect more than 100,000 bins across the districts every week.
Sometimes, collections can be delayed by reasons outside of our control. Examples include; roadworks, breakdowns, crew sickness, severe weather, or parked vehicles preventing safe access.
Delayed collections
The table below details any current known delays to our collection service. We update this table every working day.
If your area/road is listed, it means we are already aware that you haven't had a collection. Therefore, please do not report a missed collection. Instead, continue to leave your bin out. We will empty it as soon as possible.
| Type of collection | Status/delays |
|---|---|
| Refuse (general rubbish) | Bells Lane - Hinderclay (Roadworks) Monday 20 January Brome And Oakley |
| Recycling | Bells Lane - Hinderclay (Roadworks) Blackbird Close - Thurston Delays to recycling collections from properties serviced by a smaller dustcart |
| Garden waste | Beyton Road - Thurston (Road Closed) Monday 20 January 2024 Brundish |
| Business waste | Service up to date |
| Clinical waste | Service up to date |
| Glass | Service up to date |
Report a missed collection
We are unable to make a return if:
- our bin collection advice was not followed. (For example, if you did not put the correct bin out by 6.30am)
- your bin contained non-accepted items
- black sacks left by the bin were not taken
- the bin has been refilled
- your bin was only partially emptied. Please make sure no items are lodged, or stuck in the bin, so it can be fully emptied next time
Missed collections must be reported to us within two working days of it being missed.
Once you've submitted your report, please continue to leave your bin out and we will aim to make a return within five working days.
We will only contact you if we need further information, or the crew recorded a reason as to why the bin was not emptied.
How we use your information
If you would like to know how our Waste Services team use any personal information you provide us, please read our privacy notice.