Customer Access Point, Stowmarket, closed

Due to unforeseen circumstances the Customer Access Point in Stowmarket is currently closed.

For any queries please phone Customer Services on 0300 123 4000 or visit one of our other Customer Access Points

About us

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Tenant Handbook

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We are committed to being a good landlord, and want all our tenants to access our services easily.

We follow all the legal and regulatory requirements set by:

Equality Act 2010
Human Rights Act 1998
Regulatory Framework for Social Housing in England
Care Quality Commission

We welcome and encourage feedback from our tenants - and always try to work with you to improve our services.

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Resources

Our monthly bulletin for residents

We send an email bulletin to our tenants every month, which contains news and information about our housing services. It also lets you know how you can get involved, and provides details about any upcoming events.

We send this bulletin to tenants who have given us their email address.

You can download the latest My Home Bulletin. You will also be able to access previous issues via this link.

If you haven't yet signed up - and would like to - you can also subscribe using the link above.

If you aren't online, we can send you the bulletins by post, every six months. To request this, please call 0300 123 4000 (Option 3).

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Popular housing services

Our performance, reports and plans

Find out how we monitor our performance, and access our annual reports

Our policies and procedures

Read all our housing policies, procedures, and guidance documents

How we are regulated

Learn how we, as a social landlord, are regulated by the Regulator of Social Housing

How we benchmark our performance

Learn how we benchmark our performance as a social landlord, to improve our results

Stock valuation

As a transparent Council, we share information about our levels of housing stock, and the valuation bandings for these

Annual Tenant Satisfaction Measures

As a social housing provider, we collect data on a set of tenant satisfaction measures

Our tenant satisfaction surveys

We commission monthly surveys regarding antisocial behaviour complaints, new lettings, and repairs

Our Complaints Task Force

Our Complaints Task Force meet every three months, to review and monitor complaints received from tenants

Equality, diversity and inclusion

Our commitment to delivering fair services for all - and why we collect tenant data

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