Make a complaint

Before we can consider your complaint, you will need to log it with the relevant team or service area - so that they can deal with it.

Report something to us

If you are contacting us for the first time about your issue, please make a report instead.

Housing

Bins and recycling

Planning

Council Tax and Housing Benefit

Antisocial behaviour and Environmental Protection

Countryside and Public Realm

Freedom of Information

Highways

Adult Social Care

Complaints

Make a complaint if you need to tell us about a problem that you would like us to investigate.

We want to hear from you when something goes wrong, so that we can put it right.

For example:

  • you are not happy with how you have been treated
  • you feel we have delivered poor service

Make a Stage One complaint

Make a Stage One complaint

Make a Stage Two complaint

If you are unhappy with the outcome of your Stage One complaint, you can escalate your complaint to Stage Two via the link below.

You will need your reference number (which was provided at Stage One) to escalate your complaint.

When you raise your Stage Two complaint you should state why you were unhappy with the outcome to your Stage One response.

Make a Stage Two complaint

If you are dissatisfied with the outcome of your Stage Two complaint, you can contact the relevant Ombudsman (the Local Government Ombudsman, or the Housing Ombudsman Service).