Make a complaint
Before we can consider your complaint, you will need to log it with the relevant team or service area - so that they can deal with it.
Report something to us
If you are contacting us for the first time about your issue, please make a report instead.
Housing
- Request a repair
- Report homelessness
- Appeal your Gateway to Homechoice banding
- Report your private sector housing landlord
Bins and recycling
Planning
Council Tax and Housing Benefit
Antisocial behaviour and Environmental Protection
- Report antisocial behaviour
- Report antisocial behaviour in Council housing
- Report smoke, smells or another nuisance
- Report fly-tipping
- Report littering
Countryside and Public Realm
- Report a problem with grass cutting, trees or grounds maintenance in Babergh
- Report an issue with grass cutting, trees or grounds maintenance in Mid Suffolk
Freedom of Information
Highways
- Report a highways issue (including potholes) to Suffolk County Council
Adult Social Care
- Get help with care and support for adults from Suffolk County Council
Complaints
Make a complaint if you need to tell us about a problem that you would like us to investigate.
We want to hear from you when something goes wrong, so that we can put it right.
For example:
- you are not happy with how you have been treated
- you feel we have delivered poor service
Make a Stage One complaint
Make a Stage Two complaint
If you are unhappy with the outcome of your Stage One complaint, you can escalate your complaint to Stage Two via the link below.
You will need your reference number (which was provided at Stage One) to escalate your complaint.
When you raise your Stage Two complaint you should state why you were unhappy with the outcome to your Stage One response.
If you are dissatisfied with the outcome of your Stage Two complaint, you can contact the relevant Ombudsman (the Local Government Ombudsman, or the Housing Ombudsman Service).