Emergency repairs

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Urgent advice for gas leaks

If you have a gas leak, call the National Gas Emergency Services on 0800 111 999 (freephone) immediately.

You then need to open all your doors and windows, and put out all flames (do not do anything which could cause ignition, such as smoke or strike a match). Leave all electrical switches alone, and open any electrical security entry phones or locks manually.

Emergency or urgent repairs must be reported to us immediately (in office hours) by calling 0300 123 4000 (option 3).

If you have an emergency repair outside our office hours, then please call 0808 168 7794.

We will charge for any repairs carried out, which are caused by damage and not normal wear and tear. Please read our Housing Repairs and Maintenance Policy for further information.

We will attend within 24 hours:

  • Gas leaks
  • Power cuts (please check with UK Power Networks first)
  • Bare electrical wiring
  • Electrical fittings coming into contact with water
  • No heating or hot water (between 1 November and 30 April)
  • Burst pipes or storage tanks
  • Overflowing sewage
  • Broken external doors or elevators
  • Damp and mould (if tenant has chronic medical condition)