You may have already reported ongoing anti-social behaviour (ASB) to:

  • the police
  • your district/borough council
  • your housing provider

If you feel that no action has been taken to resolve your issue, you can activate an ASB Case Review (formerly known as the 'Community Trigger'). This is a request for us to review your case.

What is an ASB case review?

The Anti-social Behaviour, Crime and Policing Act 2014 introduced the ASB Case Review. This trigger is designed to give victims of ongoing anti-social behaviour the right to request a review of their case, and bring agencies together to find a solution collaboratively.

You can also read the Suffolk ASB Case Review guidance.

The relevant bodies and responsible authorities who carry out the case review are:

  • local authorities
  • the police
  • Integrated Care Boards in England and local health boards in Wales
  • registered providers of social housing who are co-opted into this group

The relevant bodies must publish the Community Trigger procedure, to ensure that victims are aware that they can apply to activate the trigger in appropriate circumstances.

This information should be provided on their websites, and should include:

  • the lead agency’s website
  • a point of contact
  • the procedures for activating the process

Who can activate an ASB case review?

An application to activate an ASB case review can come directly from the victims of anti-social behaviour. It can also come from a third party (with the victim’s consent). This third party may be a family member, friend or local elected representative (a councillor or MP).

The victim may be an individual, a business or a community group.

When can I activate an ASB case review?

The ASB Case Review can be used if you have complained to us, the police and/or your housing provider:

  • on three or more occasions about separate incidents of anti-social behaviour in the past six months, and
  • reported each incident of anti-social behaviour within one month of it happening, and
  • requested a case review within six months of when you reported the incidents

This is called the threshold. If the threshold is not met, the case review will not take place.

You have the right to request a review of your case if you have complained to us, the police or your housing provider and you feel that no effective action has been taken to resolve it.

The ASB Case Review is not an alternative complaint procedure and will not review concerns about service provision. Service complaints should be directed to us, or Suffolk Police, via the relevant complaint procedures.

How can I activate an ASB case review?

You can activate the ASB Case Review via our online form:

Request an ASB Case Review online

You can also activate it by writing to:

ASB Case Review

Communities Safety Team

Babergh and Mid Suffolk District Councils

Endeavour House

8 Russell Road

Ipswich IP1 2BX

You can also contact either:

Read our ASB Case Review guidance for more information.

Information you will be asked to provide

To request a case review and to fill in the form, you will need:

  • your name, address and contact details
  • the dates of each time you have complained
  • who you reported the incidents to
  • details of who you complained to (name, organisation, and/or incident reference numbers you were given)
  • information about the anti-social behaviour

What happens next

Agencies, including:

  • local authorities
  • the police
  • local health teams
  • registered providers of social housing

have a duty to carry out a case review when someone requests one and their case meets a locally defined threshold.

You will be told whether your case meets the threshold limit or not. If it does not, you may be given advice on what else you can do.

If your case does meet the criteria, the relevant bodies will carry out a review of your case. They will consider what actions have been taken and what further actions may be taken.

You will be allocated a single point of contact and you will be kept updated on your case review. This includes the outcome of the review, and whether any recommendations for future actions are made.

A flowchart of the process involved is available to view via our ASB Case Review flowchart.

Once the case review is completed, you will be sent a copy of these findings. You will still reserve the right to appeal the case review report within 21 days (details will be provided on the report sent to you).

For more information, please read the Suffolk ASB Case Review guidance.

The ASB case review process does not replace the complaint procedures of individual organisations. You can also still complain to the Local Authority Ombudsman or Independent Police Complaints Commission (IPCC), if you are unhappy about the service you have received.

Our ASB case review figures

We (Babergh and Mid Suffolk District Councils) have a duty to publish data covering the last several years.

For the period April 2020 - March 2024, our data is as follows:

  April 2020 to March 2021 April 2021 to March 2022 April 2022 to March 2023 April 2023 to March 2024
Number of case review applications received 1 6 10 2
Number of times the threshold for case review was not met 0 3 6 0
Number of case reviews carried out 1 3 4 2
Number of case reviews that resulted in recommendations being made 1 3 4 2