Scrutiny Projects
Scrutiny will give you the opportunity to make positive changes to the housing services you receive and have your voice heard. Through our scrutiny process, you will be able to review what we do and why we do it, and make recommendations, influencing what happens to your home and community, and putting you at the heart of our decision making. It involves panels of tenants working alongside Babergh and Mid Suffolk District Council staff to conduct an in-depth review on a specific housing service. The recommendations that come out of the scrutiny project are then used to improve the service. The Tenant Board are responsible for overseeing a minimum of two scrutiny projects each financial year.
You can review our scrutiny reports and the action plans for recommendations here:
Anti- Social Behaviour
Complaints
Communication
- Communication scrutiny report
- Action plan of recommendations to follow shortly (expected May 2026, however you can find the actions in the communication scrutiny report in the meantime).
Update, May 2026: The Tenant Board are currently undertaking an improvement project on Empty Homes which will take place between April and September 2026. If you would like to be involved with this project, please email the Tenant Engagement Team. If you’ve moved into your home in the last 18 months, you may receive an email or letter from us asking about your experience. This feedback helps the Tenant Board understand what’s working well and where improvements are needed.