Before reporting a missed collection, please check the amended waste collection schedule following the Christmas and New Year period.
The current icy/snowy weather also means our crews are having to work a little slower than normal. Please continue to put your bin out as scheduled and we’ll get to you as soon as we can.
Please wait until 5.30pm on your collection day to report a missed collection.
We collect more than 100,000 bins across the districts every week. Sometimes, collections can be delayed due to dustcart breakdowns, severe weather, or crew sickness. Or, the bins could not be accessed because of roadworks or parked vehicles.
Delayed collections
The table below details any known delays to our collection service. We update this table every working day.
If your road/area is listed, it means we are already aware that you haven't had a collection. Therefore, please do not report a missed collection.
Instead, continue to leave your bin out. We will empty it as soon as possible.
| Type of collection |
Status/delays |
| Refuse (general rubbish) |
Browns Close - Hitcham (Road Closed)
Kirby Rise (part of road) - Barham (Parked Vehicle)
Delayed from Tuesday 6 January
Borough Lane - Great Finborough
Chestnut Grove - Stowmarket
Church Road - Combs
Clopton Green - Rattlesden
Combs Lane - Great Finborough
Cross Street - Drinkstone
Fen Street - Buxhall
Forest Road - Onehouse
Garden House Lane - Drinkstone
High Road - Great Finborough
High Street - Rattlesden
High Town Green - Rattlesden
Ipswich Road - Stowmarket
Ipswich Street - Stowmarket
Jacks Lane - Combs
Jacks Lane - Great Finborough
Jockeys Lane - Combs
Kiln Lane - Buxhall
Kittiwake Court - Stowmarket
Lower Road - Rattlesden
Normandy Close - Stowmarket
Peggs Farm Road - Rattlesden
Rattlesden Road - Buxhall
School Road - Rattlesden
Stowmarket Road - Rattlesden
The Twinnings - Stowmarket
Valley Lane - Buxhall
Verneuil Avenue - Stowmarket
Worlds End Lane - Buxhall
Delayed from Wednesday 7 January
A14 - Haughley
Access Road From C570 To Rectory Farm - Mellis
Aggas Acre - Mellis
Anderson Close - Needham Market
Ash Road - Mellis
Auction Yard - Haughley
Avocet Gardens - Stowmarket
Bakers Lane - Winston
Bells Lane - Hinderclay
Blue House Lane - Mendlesham
Brambling Close - Stowmarket
Bridge Walk - Haughley
Broad Road - Bacton
Browns Acre - Mellis
Burns Close - Yaxley
Chapel Road - Hinderclay
Chapel Road - Mendlesham
Cherry Tree Close - Yaxley
Church Road - Great Finborough
Church Road - Old Newton
Cobbs Place - Haughley
Cormorant Drive - Stowmarket
Cousins Close - Stonham Aspal
Cow Green - Bacton
Cross Green - Old Newton
Crowfield Road - Stonham Aspal
Cuckoo Close - Yaxley
Dagworth Lane - Haughley
Dagworth Lane - Old Newton
Debenham Road - Stonham Aspal
Delsons Meadow - Stonham Aspal
Dotterel Way - Stowmarket
Dove Gardens - Stowmarket
Drury Lane - Mellis
Dunnock Close - Stowmarket
Earlsford Road - Mellis
East End Road - Stonham Aspal
Elm Tree Close - Old Newton
Falconer Avenue - Old Newton
Fen Road - Hinderclay
Fieldfare Close - Stowmarket
Finch Close - Stowmarket
Finningham Road - Old Newton
Finningham Road - Rickinghall Superior
Front Street - Mendlesham
Gislingham Road - Thornham Magna
Gobbetts Lane - Hinderclay
Greenacres - Old Newton
Hall Lane - Yaxley
Harvest Close - Haughley
Haugh Lane - Haughley
Hawthorn Close - Stowupland
Heighams Lane - Hinderclay
Hinderclay Road - Rickinghall Inferior
Hundred Lane - Old Newton
Hurstlea Court - Needham Market
Jack Way - Stonham Aspal
Jigsaw Place - Stonham Aspal
Judas Lane - Yaxley
Kerrys Farm Lane - Bacton
Kestrel Drive - Stowmarket
Kingfisher Way - Stowmarket
Knights Close - Old Newton
Lark Close - Stowmarket
Leeper Close - Mellis
Leys Lane - Yaxley
Linnet Drive - Stowmarket
Little Green - Thrandeston
Lodge Close - Old Newton
Low Road - Debenham
Lower Crescent - Barham
Ludbrook Close - Needham Market
Luffs Lane - Mickfield
Lyon Close - Yaxley
Maple Close - Yaxley
Maple Road - Stowupland
Mellis Road - Thrandeston
Mellis Road - Yaxley
Mendlesham Green - Mendlesham
Metcalfe Gardens - Stonham Aspal
Mill Green - Stonham Aspal
Millfields - Haughley
Millside - Yaxley
Mutton Meadow - Old Newton
Nightingale Close - Stowmarket
Norwich Road - Barham
Norwich Road - Mendlesham
Norwich Road - Mickfield
Oakbury - Stonham Aspal
Old Ipswich Road - Yaxley
Old Market Street - Mendlesham
Old Norwich Road - Yaxley
Pesthouse Lane - Barham
Pettaugh Road - Stonham Aspal
Pettaugh Road - Winston
Plover Close - Stowmarket
Potters Vale - Hinderclay
Quoits Meadow - Stonham Aspal
Rectory Road - Mellis
Rickinghall Road - Hinderclay
Roamwood Green Lane - Debenham
Robinsons Close - Mellis
Rookery Way - Old Newton
Sandy Hill - Hemingstone
Sandy Lane - Barham
Shrubland Park - Barham
Shrubland Park - Coddenham
Silver Street - Old Newton
St Brelades Close - Yaxley
Station Road - Old Newton
Steggall Close - Needham Market
Stonham Road - Crowfield
Stowmarket Road - Needham Market
Stowmarket Road - Old Newton
Stowmarket Road - Stonham Aspal
Swallow Drive - Stowmarket
Swilltub Lane - Bacton
Sycamore Road - Stowupland
Tan Office Lane - Mendlesham
The Common - Mellis
The Gardens - Old Newton
The Marsh - Thrandeston
The Street - Hinderclay
The Street - Stonham Aspal
The Street - Yaxley
Thornham Park - Thornham Magna
Thornham Road - Yaxley
Thrandeston Road - Mellis
Trafford Close - Old Newton
Walnut Tree Meadow - Stonham Aspal
Ward Green - Old Newton
Wassicks Lane - Haughley
Wheelwright Close - Yaxley
Whitehall Road - Old Newton
Wingfield Meadows - Stonham Aspal
Wood View - Haughley
Woodpecker Close - Stowmarket
Wren Close - Stowmarket
Yaxley Road - Mellis
|
| Recycling |
Brent Eleigh Road (part of road) - Lavenham (Parked Vehicle)
Brook Farm Road - Langham (Roadworks)
Gedding Hill - Gedding (Roadworks)
Lanecroft - Woolpit (Parked Vehicle)
Langham Road - Badwell Ash (Roadworks)
Langham Road - Hunston (Roadworks)
Stock Hill - Langham (Roadworks)
Summer Road - Walsham le Willows (Roadworks)
Town House Road - Langham (Roadworks)
Wiley Gate - Woolpit (Parked Vehicle)
Delayed from Monday 5 January
Bildeston Road - Offton
Birds Green - Rattlesden
Blackbird Close - Thurston
Griffin Hill - Great Bricett
Half Moon Street - Rattlesden
Howes Avenue - Thurston
Lapwing Close - Thurston
Little Hill - Great Bricett
Lower Road - Onehouse
Mill Road - Great Bricett
Norton Road - Thurston
Old Hall Meadow - Rattlesden
Partridge Close - Thurston
Pheasant Close - Thurston
Ringshall Road - Great Bricett
Robin Close - Thurston
Royston Drive - Thurston
St Nicholas Close - Rattlesden
The Green - Harleston
Wallow Lane - Offton
Woodland Valley - Great Bricett
Workhouse Lane - Rattlesden
Wren Close - Thurston
|
| Garden waste (brown bin) |
Balls Way - Earl Stonham
Blacksmiths Lane - Earl Stonham
Chapel Lane - Earl Stonham
Church Lane - Stonham Parva
Clockhouse Lane - Stonham Parva
Debenham Road - Stonham Parva
Fen Lane - Earl Stonham
Forward Green - Earl Stonham
Haggars Mead - Earl Stonham
Jacks Green Road - Creeting St Mary
Lambeth Way - Stonham Parva
Larters Lane - Earl Stonham
Middlewood Green - Earl Stonham
Mill End Lane - Earl Stonham
School Lane - Earl Stonham
St Marys Gardens - Creeting St Mary
St Marys Road - Creeting St Mary
Stearns Lane - Earl Stonham
Stowmarket Road - Earl Stonham
Turnpike - Stonham Parva
Weylands Close - Earl Stonham
Wicks Lane - Earl Stonham
|
| Business waste |
Service up to date
|
| Clinical waste |
Service up to date
|
| Glass |
Service up to date
|
Report a missed collection
We are unable to make a return if:
- our bin collection advice was not followed. (For example, if you did not put the correct bin out by 6.30am)
- your bin contained non-accepted items
- black sacks left by the bin were not taken
- the bin has been refilled
- your bin was only partially emptied. Please make sure no items are lodged, or stuck in the bin, so it can be fully emptied next time
Please note that crews will log if there was a reason why they couldn't empty a bin. Dustcart camera footage may be viewed to check if the collection was actually missed, or whether the bin was out, before a return can be made.
Missed collections must be reported to us within two working days of it being missed.
Report a missed collection
Once you've submitted your report, please continue to leave your bin out and we will aim to make a return within five working days.
We will only contact you if we need further information, or the crew recorded a reason as to why the bin was not emptied.
How we use your information
If you would like to know how our Waste Services team use any personal information you provide us, please read our privacy notice.
