Please wait until 5.30pm on your collection day to report a missed collection.
We collect more than 100,000 bins across the districts every week.
Sometimes, collections can be delayed by reasons outside of our control. Examples include; roadworks, breakdowns, crew sickness, severe weather, or parked vehicles preventing safe access.
Delayed collections
The table below details any current known delays to our collection service. We update this table every working day.
If your road is listed, it means we are already aware that you haven't had a collection. Therefore, please do not report a missed collection. Instead, continue to leave your bin out. We will empty it as soon as possible.
| Type of collection |
Status/delays |
| Refuse (general rubbish) |
Appleby Close - Pinewood
Baldry Close - Pinewood
Belmont Road - Pinewood
Bowland Drive - Pinewood
Curtis Close - Pinewood
Dashwood Close - Pinewood
Knutsford Close - Pinewood
OLD LONDON ROAD - COPDOCK AND WASHBROOK
Pin Mill Close - Pinewood
Quilter Drive - Pinewood
Rudlands - Pinewood
Shortlands - Pinewood
Sycamore Close - Pinewood
Woolverstone Close - Pinewood
|
| Recycling |
BURR CLOSE - STOWUPLAND (Parked Cars)
OAK APPLE DRIVE - STOWUPLAND (Roadworks)
Somersham Road - Little Blakenham (Parked Vehicle)
Water Lane - Kersey (Roadworks) Bury Street - Stowmarket
Buttermarket - Stowmarket
Cherry Tree Rise - Drinkstone
Crowe Street - Stowmarket
Cutlers Lane - Shelland
Farm Close - Drinkstone
Felsham Road - Rattlesden
Field Close - Drinkstone
FIELD VIEW - RATTLESDEN
Gedding Road - Drinkstone
Goddard Place - Harleston
Green Close - Drinkstone
Harleston Green - Shelland
Haughley Road - Harleston
High Street - Rattlesden
Ipswich Street - Stowmarket
Jacobs Meadow - Rattlesden
Market Place - Stowmarket
Moorbridge Lane - Harleston
Old Hall Meadow - Rattlesden
Old Tannery Square - Stowmarket
Onehouse Road - Harleston
Rattlesden Road - Drinkstone
Rectory Meadow - Rattlesden
Royal Oak Yard - Stowmarket
St Nicholas Close - Rattlesden
Station Road West - Stowmarket
Tavern Street - Stowmarket
The Meadows - Drinkstone
The Osiers - Stowmarket
Thurston Road - Thurston
Thurlow Court - Stowmarket
Top Road - Rattlesden
Tydemans Court - Stowmarket
Union Street West - Stowmarket
Wash Lane - Onehouse
Wilkes Way - Stowmarket |
| Garden waste (brown bin) |
Airey Close - Newton
Alston Close - Newton
Assington Park - Assington
Assington Road - Newton
Barracks Road - Assington
BLACKSMITH CLOSE - NEWTON
Bures Road - Assington
Church Road - Newton
Further Street - Assington
HILL FARM CHASE - ASSINGTON
Links View - Newton
Meadow Way - Assington
Nicholsons Court - Newton
ORCHARD ROAD - ASSINGTON
PIPPIN CLOSE - ASSINGTON
Plampin Close - Newton
Rectory Road - Newton
RED HOUSE CLOSE - NEWTON
Rotten Row - Newton
ST EDMUNDS CLOSE - ASSINGTON
Sudbury Road - Newton
The Gurdons - Assington
The Street - Assington
Vicary Estate - Assington
WARNER RISE - ASSINGTON
Whisper Wood - Newton
Woodlands Road - Raydon |
| Business waste |
Service up to date |
| Clinical waste |
Service up to date |
| Glass |
Service up to date |
Report a missed collection
We are unable to make a return if:
- our bin collection advice was not followed. (For example, if you did not put the correct bin out by 6.30am)
- your bin contained non-accepted items
- black sacks left by the bin were not taken
- the bin has been refilled
- your bin was only partially emptied. Please make sure no items are lodged, or stuck in the bin, so it can be fully emptied next time
Please note that crews will log if there was a reason why they couldn't empty a bin. Dustcart camera footage may be viewed to check if the collection was actually missed, or whether the bin was out, before a return can be made.
Missed collections must be reported to us within two working days of it being missed.
Report a missed collection
Once you've submitted your report, please continue to leave your bin out and we will aim to make a return within five working days.
We will only contact you if we need further information, or the crew recorded a reason as to why the bin was not emptied.
How we use your information
If you would like to know how our Waste Services team use any personal information you provide us, please read our privacy notice.
