Please wait until 5pm to report a missed collection, as collections can take place any time during the day.

We collect more than 100,000 bins across the districts every week.

Sometimes, collections can be delayed by reasons outside of our control. Examples include; roadworks, breakdowns, crew sickness, severe weather, or parked vehicles preventing safe access.

Delayed collections

The table below details any current known delays to our collection service. We update this table every working day.

If your road is listed, it means we are already aware that you haven't had a collection. Therefore, please do not report a missed collection. Instead, continue to leave your bin out. We will empty it as soon as possible.
Type of collection Status/delays
Refuse (general rubbish)

Service up to date

Recycling

Anvil Acre - Battisford (Road Closed)
Barley Close - Stowupland (Parked Vehicle)
Church Lane - Claydon (Roadworks)
Combs Green - Combs (Road Closed)
Combs Green - Little Finborough (Road Closed)
Laburnham Drive - Battisford (Road Closed)
Mill Lane - Creeting St Peter (Roadworks)
Mill Road - Battisford (Road Closed)
Old Paper Mill Lane - Claydon (Parked Vehicle)
Plantation Way - Battisford (Road Closed)
Rede Lane - Barham (Roadworks)

Garden waste (brown bin)

Anvil Acre - Battisford (Road Closed)
Laburnham Drive - Battisford (Road Closed)
Middy Close - Mendlesham (Parked Vehicle)
Mill Road- Battisford (Roadworks)
Plantation Way - Battisford (Road Closed)

Business waste

Service up to date

Clinical waste

Service up to date

Glass

Service up to date

Report a missed collection

We are unable to make a return if:

  • our bin collection advice was not followed. (For example, if you did not put the correct bin out by 6.30am)
  • your bin contained non-accepted items
  • black sacks left by the bin were not taken
  • your bin was only partially emptied. Please make sure no items are lodged, or stuck in the bin, so it can be fully emptied next time
Please note that crews will log if there was a reason why they couldn't empty a bin. Dustcart camera footage may be viewed to check if the collection was actually missed, or whether the bin was out, before a return can be made.

Missed collections must be reported to us within two working days of it being missed.

Report a missed collection

Once you've submitted your report, please continue to leave your bin out and we will aim to make a return within five working days.

We will only contact you if we need further information, or the crew recorded a reason as to why the bin was not emptied.

How we use your information

If you would like to know how our Waste Services team use any personal information you provide us, please read our privacy notice.