Please wait until 5.30pm on your collection day to report a missed collection.
We collect over 200,000 bins across the districts every week. Sometimes, collections can be delayed due to dustcart breakdowns, severe weather, or crew sickness. Or, the bins could not be accessed because of roadworks or parked vehicles.
Delayed collections
The table below lists any known delays to our collection services. We update this table every working day.
If your road/area is listed, it means that we are already aware that you haven't had a collection. Therefore, please do not report a missed collection.
Instead, continue to leave your bin out. We will empty it as soon as possible.
| Type of collection |
Status/delays |
|
Food waste (grey bin)
|
Buggs Road - Burgate
Nursery Road - Great Cornard
Oak Road - Great Cornard
|
|
Refuse/general rubbish (black bin)
|
MAIN ROAD - SHOTLEY
|
| Recycling (blue or blue-lidded bin) |
Cooks Road - Somerton (Road Closed)
High Street - Sproughton (Roadworks)
Honey Tye - Leavenheath (Roadworks)
Cross Street - Drinkstone (Road Closed)
Orchard Close - Eye (Parked Cars)
Rattlesden Road - Drinkstone (Road Closed)
The Appletrees - Eye (Parked Cars)
Winchester Close - Stowmarket (Roadworks)
|
| Paper and card (green-lidded bin) |
Chapel Road - Hinderclay (Roadworks)
Heighams Lane - Hinderclay (Roadworks)
The Street - Hinderclay (Roadworks)
Heath Road - Hessett (Roadworks)
Manor Road - Hessett (Roadworks)
Bury Road - Drinkstone (Roadworks)
Heath Close - Hessett (Roadworks)
Hubbards Lane - Hessett (Roadworks)
Valentine Way - Hessett (Roadworks)
Beech Paddocks - Hessett (Roadworks)
Shrubbery Close - Hessett (Roadworks)
The Green - Hessett (Roadworks)
Renson Close - Hessett (Roadworks)
Mount Close - Hessett (Roadworks)
HAYLEY CLOSE - THURSTON (Roadworks)
WELLS CLOSE - THURSTON (Roadworks)
Jubilee Close - Norton (Roadworks)
|
| Garden waste (brown bin) |
Summer Road - Walsham le Willows (Roadworks)
Sandford Road - Old Newton (Roadworks)
All Saints Close - Wetheringsett cum Brockford
Ash Tree Close - Occold
Bessies Orchard - Thorndon
Brockford Green - Wetheringsett cum Brockford
Bucks Green - Bedingfield
Bucks Green - Rishangles
Bulls Hall Road - Occold
Cedars Close - Occold
CEDARS RISE - OCCOLD
Church Corner - Bedingfield
Church Lane - Occold
Church Street - Occold
Church Street - Wetheringsett cum Brockford
Clay Lane - Stoke Ash
Clint Road - Occold
Clint Road - Thorndon
Constable Close - Wetheringsett cum Brockford
Dale Hill - Wetheringsett cum Brockford
Debenham Road - Mickfield
Dublin Road - Occold
Dublin Road - Rishangles
Eye Road - Aspall
Eye Road - Occold
Eye Road - Rishangles
Eye Road - Thorndon
Fen View - Thorndon
Hakluyt Close - Wetheringsett cum Brockford
Hall Road - Bedingfield
Hall Road - Thorndon
Hestley Green - Thorndon
High Street - Thorndon
Hockey Hill - Wetheringsett cum Brockford
Mill Lane - Thorndon
Mill Lane - Wetheringsett cum Brockford
Mill Road - Occold
Moat Farm Meadow - Thorndon
Norwich Road - Mendlesham
Norwich Road - Stonham Parva
Norwich Road - Wetheringsett cum Brockford
Nursery Gardens - Wetheringsett cum Brockford
Old Rectory Gardens - Occold
Pages Green - Wetheringsett cum Brockford
Park Green - Wetheringsett cum Brockford
Park Lane - Eye
Pitmans Corner - Wetheringsett cum Brockford
Plash Road - Bedingfield
Redlingfield Road - Occold
RIBBONS CLOSE - THWAITE
RIBBONS CLOSE - WETHERINGSETT CUM BROCKFORD
Rishangles Road - Thorndon
Road near the Church - Aspall
Roamwood Green Lane - Debenham
Soers Close - Thorndon
St Andrews Mead - Mickfield
Stanwell Green - Thorndon
Station Road - Wetheringsett cum Brockford
Stoke Road - Thorndon
Stonham Road - Mickfield
The Causeway - Occold
The Street - Bedingfield
The Street - Occold
The Street - Thorndon
The Street - Wetheringsett cum Brockford
Thwaite Road - Thorndon
Town Lane - Wetheringsett cum Brockford
Tudor Court - Occold
Wetheringsett Road - Mickfield
Wetherup Street - Wetheringsett cum Brockford
|
| Clinical waste (yellow bin) |
Service up to date
|
Report a missed collection
We are unable to make a return if:
- our bin collection advice was not followed. (For example, if you did not put the correct bin out by 6.00am)
- your bin contained non-accepted items
- black sacks left by the bin were not taken
- the bin has been refilled
- your bin was only partially emptied. Please make sure no items are lodged, or stuck in the bin, so it can be fully emptied next time
Please note that crews will log if there was a reason why they couldn't empty a bin. Dustcart camera footage may be viewed to check if the collection was actually missed, or whether the bin was out, before a return can be made.
Missed collections must be reported to us within two working days of it being missed.
Report a missed collection
Once you've submitted your report, please continue to leave your bin out and we will aim to make a return within five working days.
We will only contact you if we need further information, or the crew recorded a reason as to why the bin was not emptied.
