Letting agents and property managers - redress schemes

It's a legal requirement for all lettings agents and property managers in England to join one of these two Government-approved schemes:

• Property Redress Scheme - visit the Property Redress Scheme website
• The Property Ombudsman - visit the Property Ombudsman website

Purpose of the schemes

To allow you to complain to an independent person about the service you've received if you're:

• a tenant or landlord with agents in the private rented sector
• a leaseholder or freeholder dealing with property managers in the residential sector

Ultimately the requirement to belong to a redress scheme will help weed out bad agents and property managers and drive-up standards.

Enforcement by the council

The Council can impose a penalty of up to £5,000 where an agent or property manager should have joined a scheme but has not done so.

Find out more

Find more information on GOV.UK or email Private Sector Housing team.